Information / T&C’s

We want you to enjoy your visit.  Here are a few tips and things to remember that will help you get the most out of your time with us.

• Certain treatments will require you to complete an online consultation form which will be emailed prior to your appointment.

• All online appointments require a booking fee which is fully refundable against your treatment. All non online bookings require your card details to be taken for purposes of Cancellation and No Shows without notice. Cancellations require a FULL 48hrs notice, or a cancellation fee will be charged. The cancellation fee will be based on the length of the appointment. Up to 1hr the cancellation fee is £30, anything more will be an additional charge of £30 per hour.

• If you have any medical conditions or take any prescription medications, we advise you should discuss these with your therapist prior to starting your treatment.

• Please arrive on time and alone to your appointment and kindly do not bring children to the salon. If you are running late for an appointment please call the salon to inform us. We may need to shorten your appointment time, but if we know in advance we always try our best to accommodate you wherever possible.

• Please read our terms and conditions for Non Online bookings here. For all Online bookings, please read the notice shown before proceeding to make an appointment

• A facial will normally require the therapist to massage the scalp, so please avoid having your hair styled before your treatment.

• We want you to relax and enjoy your time with us, so please put your mobile phone on silent once you have entered the salon and unwind.

• If you use a gift voucher on the day of your booking, you must also bring it with you to the appointment.

• If gift vouchers or Loyalty Reward Cards are lost, unfortunately they cannot be replaced.

• If your call goes through to our answerphone, please leave a clear message – we will be sure to call you back.